投诉商务英语写作

引导语：为了帮助大家了解商务英语投诉信的写作，以下是本站小编为大家整理的`投诉商务英语写作，欢迎阅读!

1. 投诉邮件根据事态的严重程度可以分为三大类：make a mild complaint，make a point，make a strong point (make a warning)。

2. 当第一次、第二次投诉时，可以分两步走：

1)描述事实本身

2)提出解决问题的方案

但是第一次投诉和第二次投诉的措辞应是有差异的。

3. 当第三次投诉时，可以分四步走：

1)描述事实本身

2)强调不满

3)要求对方立即采取行动

4)(必要时)给出警告

　范文一(投诉)：

Dear Sir:

I'm writing in connection with my booking with you for an adventure holiday to Peru.

On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

I look forward to hearing from you.

Yours,

Margareta Lindell

　范文二(回函)：

Apologizing for the Complaint

Dear Mr. Geoff Pullar

Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation.

On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.

We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready.

We have already faxed to inform you of this, and we enclose a copy of the fax.

The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed.

We apologize again for this mistake and inconvenience caused to you.

Yours sincerely

Edward