2015年商务英语考试BEC中级试题

　　单项选择题

　　1、Questions

·Read the article below about Assets and Processes.

·Choose the best word or phrase to fill each gap from A，B，C Or D on the opposite page.

·For each question(19·33)，mark one letter(A，B，C or D)on your Answer Sheet.

·There is an example at the beginning(0).

　　Assets and Processes

World competitiveness also analyzes how nations combine assets and processes in the management of competitiveness. Some nations can be rich (19)_______assets- land, population, natural resources, etc. (20)_______ not necessarily competitive, e. g., Brazil, India and Russia. On the other hand, there are nations such as Singapore, Japan and Switzerland which are (21)_______in traditional assets (22) __________ they are very competitive. They have (23)_______what economists call "the transformation process".

Japan's performance illustrates this situation well. Since 1950, the nation has (24) __________only four Nobel Prizes in exact science and economics, (25)_______to 164 awarded to the US and 44 to Britain. In fact, none of the fundamental technological (26) __________ which have changed our business lives have been discovered in Japan.

The transistor, the robot, the video recorder, the computer, the fax, the compact disk, the color TV- all have been invented by companies in the US and Europe. The

Japanese, however, have been extremely successful in (27)_______hese products:

they have (26)_______in the ability to transform an idea (29) _______a product or service more cheaply, more quickly and more effectively than their competitors. In other words, Japan's competitiveness is process based.

The 1996 World Competitiveness Yearbook carefully distinguishes between competitive-ness which (30)_______ from a nation's assets and that which is achieved through process. This crucial distinction is important, (31)_______ the future seems to belong to those nations that master the transformation process (indeed, some economists refer to "the spell of natural resources" to describe the fate of asset-rich nations that be-come complacent). Companies usually use a similar strategy, (32)_______they focus o the value added that is generated by (33)_______ processes as quality, speed, order fulfillment, mass customization, and customer satisfaction, etc.

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　　2、回答题：

　　A

　　ACCOUNTING&FINANCE FOR MANAGERS

The course provides experienced managers with the financial skills and

commercial awareness necessary to be effective in business is

intended for managers who need t0：

·Use accounting information to aid decision-making and future development

·Assess the financial implications of day-to-day business activities

·Communicate effectively with accountants and bankers

·Most students use this course to prepare for the diploma in Accounting and Finance

　　B

　　EFFECTIVE ORGANIZATIONAL SKILLS FOR MANAGEMENT

This is an introductory course for those with little or no experience or formal

training in management includes seminars on：

·How to make speeches and present company information clearly

·Managing and chairing meetings

·Time management

·Delegating tasks

　　C

　　B00KKEEPING&ACCOUNTS

This course is an introduction to the basics and requires no previous course demonstrates that good bookkeeping is covered including sales and ledger books，petty cash and final accounts·

　　D

　　MANAGING PEOPLE

This is a course about how successful organizations manage their resources.

Participants will be asked to contribute from their own experience of human resource management in different kinds of following topics will be discussed in depth：

·Communication within organizations

·Training staff to work CO-operatively in group

·Recruitment and selection of staff

·Ongoing staff training and development

·Career paths，promotion and job satisfaction

The course is intended for people who lack accounting skills.

　　3、回答题：

　　The Importance of Good Communications

Effective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working towards a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond well to goals, provided these are agreed between the manager and subordinate and not imposed.

However, firms often have communication problems that can undermine their performance. In many cases,these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization which include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on what exactly it is you are communicating. For example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.

One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.

The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: systems can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them potential gains must be weighed up against the costs, and firms should realize that more communicationdoes not necessarily mean better communication."

As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forwards. This can lead to a tremendous amount of paperwork and is often less effective than face-to-face communication. When you are actually talking to someone you can discuss things until you are happy that they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received what you think you have said and what the other person thinks you have said can be very different.

The amount of written information generated in large organizations today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered with letters, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working at home, managing communication is becoming increasingly complex.

In the first paragraph the writer recommends that communication with staff should include

feedback on their job performance.

explanation of how company targets have been set.

rmation on promotion prospects within the company.

indication of which duties they can expect assistance with.

　　填空题

　　4、根据下面内容，回答题：